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Exchanges and Returns

  •  Exchanges & Returns:

Please read the contents carefully before you return a product.

Birkenstockhop.nl delivers all items guaranteed expected of the article may be. The goods can be exchanged or returned within 30 days, preferably in the original packaging must be undamaged and may not show any traces of use. Please do not use the shoebox as outer but pack it in a box or paper. If you are not satisfied with the items received, it is possible to return it free of charge.

Free returns with Kiala label for NL and BE:

You can return your order with our Kiala free return label that is included in the delivery box. Complete the enclosed return form and put it in the return shipment.
Select your desired Kiala point:


When you use a different shipping method it is not free. You mission must return postage.

Our return form is included in your package. If you do not have the form anymore than you are welcome to ask us by mail or telephone.

The Birkenstock Shop reimburse all payments made by the consumer, including any delivery charges will be charged by the operator for the returned product, immediately within 14 days after the day on which the consumer notifies the Revocation (time of dissolution). The reimbursement is free for the consumer.

If the consumer has chosen a more expensive method of delivery than the cheapest standard delivery, the trader does not have to repay the additional costs for the more expensive method.