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Payment method & Shipping

  • The Birkenstock Shop has the following payment options;
     

    iDEAL

    If you choose this method of payment you will be automatically forwarded to your own bank. You pay in your own familiar online banking. If you have internet banking you can use iDEAL, without you having to sign up for something. This payment is only possible for orders within the Netherlands. This method is free. 




    Creditcard (Mastercard and Visa) (becomes active shortly)

    You can enter your credit card information safely on our secure website. We will work together with your credit card issuer to ensure proper handling of your payment. This payment method is free. 

    Transfer by bank

    Once you have chosen to pay by bank transfer, you will receive an pop-up with the payment details which also will be sent to your e-mail. Your order will be sent once the transfer is received by us. This method is free.

     

    Bankcontact/ Mister Cash

    This payment method is especially for our Belgian customers. This method allows you to pay securely electronically. This method is free. 

     

What if something goes wrong?

You can choose during the ordering process from one of the above payment options. Once you have chosen the method of payment at the end of your order, you enter the secure environment of Mollie payments to complete the payment. After completing the payment you will receive a confirmation email directly from us. All prices include VAT.
If you have problems with the payment  you can login in "my account" and finish the payment. You can still choose all payment methods.

  • Shipping:

We use KDZ for express deliveries of parcels. You will receive an email with your airway bill number wich you can use to track & trace on their site (www.kdz.com). They deliver Monday till Friday from 8:00 to 18:00. The first time you are not at home, they leave a note in the mailbox with a contact request to make a new appointment.

Shipments within the Netherlands and Belgium are free and free returns with our Kiala label.